ITIL® has grown significantly over the last decade and continues to dominate the IT industry influencing IT operations, support, and service delivery best practice.
Forrester Research recommends 5 steps to making ITIL a success in your business.
- Understand what ITIL is all about, especially the importance of people.
- Be realistic about existing ITSM process maturity and improve them gradually.
- Evaluate technology only after you’ve addressed goals, people, and processes.
- Get the initial planning right, but also plan beyond the “technology project.”
- Regularly communicate ITIL’s value and involve the IT and non-IT stakeholder.
|ITIL (2011) Lifecycle Publication Suite
The ITIL Lifecycle Publication Suite contains all the 5 core updated titles from the OGC.
The ITIL titles are structured to be read as a five title series, each building on the work of the other. The links between the titles have been enhanced and made clearer in the new versions.