5 steps to making ITIL® adoption a success

ITIL® has grown significantly over the last decade and continues to dominate the IT industry influencing IT operations, support, and service delivery best practice.

Forrester Research recommends 5 steps to making ITIL a success in your business.

  1. Understand what ITIL is all about, especially the importance of people.
  2. Be realistic about existing ITSM process maturity and improve them gradually.
  3. Evaluate technology only after you’ve addressed goals, people, and processes.
  4. Get the initial planning right, but also plan beyond the “technology project.”
  5. Regularly communicate ITIL’s value and involve the IT and non-IT stakeholder.

Get started in adopting ITIL with the official ITIL (2011) Lifecycle Publication Suite >>

ITIL (2011) Lifecycle Publication Suite ITIL (2011) Lifecycle Publication Suite

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The ITIL Lifecycle Publication Suite contains all the 5 core updated titles from the OGC.

The ITIL titles are structured to be read as a five title series, each building on the work of the other. The links between the titles have been enhanced and made clearer in the new versions.

Buy all 5 titles together and save €144!