10 things you didn’t know about ITIL….

We may work with ITIL, we may apply ITIL and we may use ITIL everyday, but how much do we really know about this worldwide-recognised framework?

1) Passing your ITIL foundation exam means you will (generally) only be considered for entry level jobs

2) Many people think that you have to implement all of ITIL, but in fact, it is extremely flexible. It is suitable for you to tailor to your orgnisation; you can just implement one part of ITIL, or you can implement all of it.  

3) In the same way that it can be tailored, it is also scalable. This means that whether you are an organisation with over 1,000 people, or you’re a small company of just 10, ITIL will still work for you. ITIL Lite: A Road Map to Full or Partial ITIL Implementation will explain in greater detail the ins and outs of implementing full or partial ITILv3

4) You shouldn’t take short-cuts when adopting ITIL. This framework cannot be achieved merely by sending a few staff on the Foundation-level training or purchasing some software tools which claim ‘ITIL compliant’.
 ITIL may require investment in people and tools, but more importantly it requires a service culture that should be introduced carefully and thoughtfully with support from senior management. It should not be done hastily, but with great care

5) Whenever you carry out a high-level assessment of your IT service management practices in order to see which areas need to be looked at, the 80:20 rule generally applies (where improving 20% of the processes most in need of attention will bring 80% of the required improvement in terms of business benefits).

6) Focusing your IT services on technology rather than business priorities is deemed as poor IT service management 

7) Service design makes IT services more stable and predictable

8) Students can not use any of these 3 modules towards their ITIL Expert Level: 

  • V3 SOA with V2 IPAD
  • V3 RCV with V2 IPRC (or CCR)
  • V3 PPO with V2 IPPI

This is because all three of them have a high degree of overlapped content

9) There is no membership for ITIL, but there are many organisations around the world that discuss IT Service Management best practices. The most common of all these is itSMF (IT Service Management Forum) which has over 50 chapters across the world. These chapters mainly focus on ITIL and ITSM and are a great way for networking with like minded people, sharing ideas and discussions and attending exclusive events on how to better your ITSM.

10) The new updated version of ITIL has finally been announced and you can now pre-order versions of  ITIL: Service Strategy (Updated 2011 Softcover Version) which provides guidance on how to design, develop, and implement service management and the ITIL Lifecycle Publication Suite (Updated 2011 Softcover Version) which includes the five new core ITIL titles.

And if you knew 5 or more of these points, then consider yourself an ITIL pro 😉