The Yoga & ITSM Model©
Yoga in ITSM is a new model created for managing the people element of ITSM related projects. The model provides guidance and best practices for service management processes and templates, to be used in conjunction with existing ITSM frameworks. The model focuses heavily on improvement using Continual Service Improvement (CSI).
The Yoga in ITSM© model has been developed over the last 20 years by ITSM expert and yoga trainer Beverly Weed-Schertzer.
“Many organisations struggle and/or fail with keeping a CSI program thriving for tangible returns of success. In my 20 years working in ITSM, I've documented these successes and failures. Through an analysis study I conceived the Yoga in ITSM model.”
Find out more from the author
The creator of the Yoga & ITSM Model has created a series of papers explaining the model, its practical application and how it can be of benefit to ITSM professionals.
Second paper now available
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Benefits of Yoga & ITSM Model©
There are many benefits to deploying the model including:
Improving your credibility amongst your customers.
Improved communications internally and externally.
Service delivery, service operations, efficiency, system automation, and customer satisfaction all improve.
The ability to improve at a consistent rate within a fiscal year returns a higher level of operational maturity attaining measurable longer-term benefits and sustainability.
Usable, workable, and maintainable processes develop; improving alignment to the business and process adherence.
Change management environments are manageable in the present, enabling organizations to react successfully to changes in the environment. (This is a benefit which equates to cost avoidance, thereby reducing overhead costs.)
Who is the Yoga & ITSM Model aimed at?
The model is beneficial to anyone involved with ITSM activities at a management level. This includes: CIO, IT Directors, Managers, ITSM Consultants, Service Owners, Service Managers, Process Owners, Process Managers & Business Relationship Managers.
Where has the Yoga & ITSM Model originated from?
The model is based on a combination of ancient Yoga philosophies and modern technology. Beverly Weed-Schertzer has 20 years of practical IT & ITSM experience using yogic “thinking” for solution building for challenging issues related to people and process.
To find out more about the Yoga & ITSM Model, download the free papers written by the author by entering your email address above.