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Soft Skills

It takes more than just technical know-how to build a great team.

IT Governance has a great range of books and related products that will help you exploit soft skills such as teamwork, coaching, time management, change management and communication/presentation skills to transform your team from a collection of individuals into a tight, effective business unit.

See below to find out how we can help you get the best from your team, and enable your team to get the best from themselves.

Soft Skills Books

Building a High Performance Team: Proven techniques for effective team working - Practical advice for IT Managers who want to develop an action plan for successful team-building.
Coaching for High Performance: How to develop exceptional results through coaching - Written for managers who want to build a cooperative, knowledge-sharing environment in their team.
The Effective Manager: Management skills for high performance - Explains how you can develop the skills to become a first-rate manager.
Leading for Success: Unleash your leadership potential to achieve extraordinary results - Whatever your leadership experience, this book will help you create an action plan to realise your greater potential.
Changing how you Manage and Communicate Change: Focusing on the human side of change - By focusing on the people rather than the change itself, this book helps IT professionals through the challenges with less disruption.
Presentation Skills for Technical Professionals: Achieving Excellence - Do you dread presentations? Don’t panic! This friendly book is packed with sound advice to settle your nerves and make your presentation memorable, for the right reasons.
Changing the IT Leader’s Mindset: Time for revolution rather than evolution - Crucial insights for CIOs and IT directors who want to improve communication with the Board and develop better working relationships with leaders of other business functions.
30 Key Questions that Unlock Management- How do I...? This book gives practical, no-nonsense answers to real problems faced by busy managers, and suggests immediate steps to take.
Everything you want to know about Organisational Change - Enables senior managers and thought leaders to ensure that all departments work together effectively, particularly during organisational change.
Coping with Unplanned Absences: A Pocket Guide - Guidelines for managers on how to reduce the incidence of unplanned absence, ensure continuity of service and take advantage of technology to enable remote working.
Essential Time Management and Organisation: A Pocket Guide - Juggling tasks and deadlines is a key skill in the modern workplace. This pocket guide helps you get organised and so reduce your stress levels and work more efficiently and effectively.
The ITSM Iron Triangle: Incidents, changes and problems - An innovative work of fiction that shows managers how ITIL best practice can ensure the success of IT implementation projects.
No One of Us is as Strong as All of Us: Services, catalogs and portfolios - The sequel to The ITSM Iron Triangle. In this story, Chris, encounters real-life ITSM challenges, and learns the value of ITIL processes. Ideal for newly-trained ITIL practitioners
Managing Business Transformation: A Practical Guide - An essential, hands-on guidebook for anyone who has to manage change in their organisation.

Soft Skills Training Courses, Toolkits and Training Aids

Managing Business Transformation Training Course - A course for anyone who needs a short and thorough introduction to the subject of Change Management including those working in a PMO or strategy office.
Business Transformation Toolkit - Guides organisations in implementing change, providing expert documentation in the form of processes and procedures, forms, records and checklists.
Social Media Governance Toolkit - Are you in control of your online reputation? You need to be! This toolkit will help your organisation create an effective governance structure around your social media activities.
Sharepoint Governance Toolkit - Helps organisations get the most out of their SharePoint deployment while managing and controlling risks.
Information Security Management System (ISMS) Card Game - A fun and innovative card game, tailored for learning the principles of Information Security Management.