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ITIL Foundation Essentials - The exam facts you need

The ideal revision guide for the ITIL® Foundation Exam

ITIL Foundation Essentials: The exam facts you need

Prepare for the ITIL Foundation exam

ITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescriptive, but rather it is a framework that organisations can adopt and adapt.

The Foundation Certificate is the entry-level ITIL qualification, which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle.

The aforementioned elements, concepts and terminology of ITIL have been condensed into this pocket guide to provide candidates with the essential facts they need in order to pass the ITIL Foundation exam.

All you need to know to achieve ITIL Foundation Certification

An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

Project managers, who are looking to expand their qualifications, and IT contractors or consultants, who don't want to take time out from their day jobs to attend a course, will also find this pocket guide an essential companion to their studies and education.

The complete ITIL Foundation syllabus

THE essential companion for those studying the ITIL Foundation syllabus, the pocket guide covers key areas including:

  • A basic introduction to ITIL and a description of service classifications (core, enabling, enhancing) and an outline of internal and external services.
  • A point-by-point summary of the purpose, objectives, scope and value of the five stages of the service lifecycle that form the ITIL core; from strategy and design, through to transition, operation and continual service improvement (CSI).
  • Separate sections in the guide are dedicated to describing ITIL key concepts and terminology (including "stakeholders" and "processes, functions and roles") and throughout the pocket guide the wide range of 3, 4 and 5 letter ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR, VBF, ITSCM, SACM, RADM) are expanded and explained.
  • A brief summary of the ITIL qualification scheme and the Foundation exam.

The ideal revision guide for the ITIL Foundation examination

What people are saying about this book.

'Passed ITIL-F 2011 based on a 3-day class plus review of this book. This is the most concise but detailed review I found. A must read before taking the exam.'
G Allen                          16/07/2013

About the author

Claire Agutter has been an ITIL principal lecturer since 2007. She has been involved in exam panels for ITIL V2 and V3, and has provided online ITIL training to hundreds of successful Foundation delegates through IT Training Zone Ltd.

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Authors: Claire Agutter
Publishers: IT Governance Publishing
Format: Adobe eBook
ISBN13: 9781849284004
Pages: 139
Published: 06 Nov 2012
Availability: Always Available
Format: Softcover
ISBN13: 9781849283991
Pages: 148
Published: 06 Nov 2012
Availability: In Stock
Format: ePub
ISBN13: 9781849284011
Pages: 139
Availability: Always Available
Format: Kindle
Pages: 140
Availability: Always Available
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