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ISO20000 (ISO 20000) IT Service Management (Both Main Parts)

The ISO/IEC 20000 standard for IT Service Management (ITSM) details the requirements of a certified and robust Service Management System. Available in hardcopy or PDF format.
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ISO20000 (ISO 20000) IT Service Management (Both Main Parts - Hardcopy)

Download ISO20000 (ISO 20000) the International Standard for IT service management

Buy both main parts of ISO/IEC 20000, as PDF downloads or hard copies. The parts included are:

Purpose of ISO20000

  1. by businesses that are going out to tender for their services
  2. to provide a consistent approach by all service providers in a supply chain
  3. to benchmark IT service management
  4. as the basis for an independent assessment
  5. to demonstrate the ability to meet customer requirements
  6. to improve services

ISO/IEC 20000-1 Update (Spring 2011):

ISO/IEC 20000-1 has now been revised and updated. It was published in April 2011. The changes to this part of the standard are as follows:

  • An expanded introduction, additional requirements and updated definitions section
  • The standard has a new title Service management -- Part 1: Service Management System Requirements
  • Closer alignment with ISO 9001 QMS requirements and ISO/IEC 27001 ISMS requirements
  • Sections 3 & 4 of the standard have been merged into one section called Service Management General Requirements
  • New requirements for the management of new or changed services have been added
  • A refinement of the scope of the SMS and the oversight (governance) process managed by other organisations
  • The plan-do-check-act (PDCA) cycle has been integrated into this version of the standard
  • Problem Management and Incident Management processes have been aligned with ITIL®v3
  • More refined document and record control requirements
  • Revised and more in-depth requirements on supplier contracts
  • Added requirements on budgeting and accounting

Key features of ISO20000 (ISO 20000)

  • Includes both main parts of ISO/IEC 20000 - purchase both main parts of the standard together, saving you time!
  • Includes the updated version of ISO/IEC 20000-1, the revised new (Spring 2011) version of the specification for an SMS. Giving you access to the bang-up-to-date specification.

This kit contains both ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2012.

Publishers: ISO/IEC
Format: PDF
Published: 12 Apr 2011
Availability: In Stock
Format: Hardcopy
Pages: 36
Published: 12 Apr 2011
Availability: In Stock
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