Shipping
If you recently placed an order and you’re wondering why you haven’t received it yet - or if you simply want to check progress on your purchase - you can find out more here: www.itgovernance.co.uk/wheres-my-stuff.aspx.
We do, unfortunately, have to charge for shipping products to you (although this obviously doesn’t apply to downloadable products). We charge shipping at cost. The amount of shipping we charge is dependent on the weight of the item(s) and where in the world we’re shipping to.
Shipping is automatically worked out on a weight , destination, speed of shipping and per-order basis during the online check-out process. Different items have different weights and it is therefore impossible for us to tell you in advance what the shipping cost will be. Please progress through the checkout process until you reach the shipping details section, where you will be able to see what the shipping cost will be. If you are unhappy with this cost, you do not have to continue any further or complete the order.
If you require a shipping quote for an order (when creating a Purchase Order for example) – please get in touch and we will calculate it for you.
We offer two types of shipping:
- Standard 1st class post – between one and three days within the UK to receive your item(s); as fast as standard airmail allows to everywhere outside the UK.
- Express next business day in the UK, and approximately 2 - 4 days outside the UK, depending on destination.
Deliveries using normal mail services to a small number of countries are at high risk of non-arrival. We recommend that, if you wish our products to be delivered to one of the countries that we list below, you use our express courier service which requires a signature on delivery. If you choose to use standard delivery, risk in the product will pass to you immediately we despatch it: in other words, if it goes astray, we will charge in full for replacements. Countries currently affected are South Africa and Nigeria.
Notes:
- The cut-off time for orders for next day delivery is 12.30pm; orders placed after 12.30pm will be despatched the following business day, for example a order place at 4pm on a Wednesday will be dispatched on the Thursday and will (usually) arrive on Friday.
- We cannot send express deliveries to PO boxes, as we have to get signatures for them.
- Delivery times on international orders will vary – you can look up delivery times for you country here.
- We do our best to ensure that all goods arrive within the agreed time frame and in good condition. Please notify us immediately, to servicecentre@itgovernance.co.uk, if goods have not arrived or if they are in less than perfect condition.
Downloadable products and eBooks
Non-OGC eBooks and toolkits purchased by credit card are available for download as soon as you've cleared check out - unless we feel we need to seek evidence of cardholder authorisation of the purchase, in which case goods will be released as soon as we have received written authorisation from the named cardholder. OGC eBooks are downloadable within 24 hours of purchase.
Cancellation and Returns
Read more about our general terms of business, our cancellation and our returns policies and procedures - all contained in our Terms/Privacy statement.
