The IT Infrastructure Library (ITIL Version 2) Training (Single-User, CD-ROM)

This instructor-led course will provide students with a set of best practices standards for Information Technology (IT) service management. ITIL Version 2 provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems (Here is a course outline and a list of special features specific to this computer based training course).

If you prefer classroom style training, follow this link to our ITIL Managers Certificate in ITSM Classroom training courses.  Otherwise read on for more details of this distance learning course.

The IT Infrastructure Library^® (ITIL^®) Version 2 is so named as it originated as a collection of books each covering a specific 'practice' within IT management. These books were later consolidated into a number of 'sets' that group related sets of process guidelines for different aspects of the management of Information Technology systems, applications and services.

Taken as a whole, ITIL (Version 2) provides a comprehensive set of guidance that provides management processes linking the technical implementation and operations guidelines recommended by specific equipment or software manufacturers and the strategic management, operations management and financial management of a modern business.

This Computer-Based Training is a cost effective method that meets the critical demands of IT professionals. Experience our expert-led computer training courses in a comfortable and convenient environment. You get the feel of a computer training school delivered through flexible and familiar technology.

Training comes to life with full motion video, critical assessment and real-world insight from experts with vast experience in the subject matter. Engage in dynamic learning where multiple senses help reinforce learning concepts. See the steps, hear the explanations then put your skills to work.

Package Includes:

• 4 CD-ROMs featuring live instructor-led classroom sessions with full audio, video and demonstration components.
• Printable courseware.
• Focused on practical solutions to real-world development problems.

Multi-user licences also available, contact us for pricing..

Presenter: Robert Brents
Publisher: Career Academy
Format: 4 x PC CD-ROMS
Availability: Ex Stock

Acknowledgement of OGC Copyrights.

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