ITIL: Continual Service Improvement (Soft Cover)

Buy ITIL^®: Continual Service Improvement Today!

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT Service Management (ITSM). 

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Continual Service Improvement focuses on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Business and technology drivers for improvement.
• Justification.
• Business, financial and organisational improvements.
• Methods, practices and tools.
• Measurement and control.
• Companion best practices.

We also offer translations of this book in various formats, Francais, Deutsch, Español, etc.

Author: OGC
Publisher: TSO

ISBN 10: 0113310498
ISBN 13: 9780113310494
Published Date: 30 May 2007
Availability: In Stock
Format: Softcover (traditional book format)

Alternative Formats: 

• Download (DRM-protected PDF)
  
• eBook (MobiPocket eBook)
• Online Access (annual subscription)

Or acquire the Complete ITIL Library (Soft Cover) or Complete Library Plus (Soft Cover)

Acknowledgement of OGC Copyrights.

Order this vital ITIL publication today for immediate despatch! 

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