ITIL: Service Transition (Soft Cover)

Buy ITIL^®: Service Transition Today!

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT Service Management (ITSM).

Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Managing organisational and cultural change.
• Knowledge management.
• Service knowledge management system.
• Methods, practices and tools.
• Measurement and control.
• Companion best practices.

We also offer translations of this book in various formats, Francais, Deutsch, Español, etc.

ISBN 10: 011331048X
ISBN 13: 9780113310487
Published Date: 30 May 2007
Availability: In Stock

Format: Softcover (traditional book format)

Alternative Formats: 

• Online Access (annual subscription)
• Download (DRM Protected PDF)
• eBook (MobiPocket eBook)

Or acquire the Complete ITIL Library (Soft Cover) or Complete Library Plus (Soft Cover)

Acknowledgement of OGC Copyrights.

Order your copy of this essential ITIL V3 publication today!

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