ITIL: Service Strategy (Soft Cover)

Buy ITIL^®: Service Strategy Today!

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow.

Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service Management strategy and value planning.
• Linking IT service strategy to business needs.
• Planning and implementing service strategy.

We also offer translations of this book in various formats, Francais, Deutsch, Español, etc.

Author: OGC
Publisher: TSO

ISBN 10: 0113310455
ISBN 13: 9780113310456
Published Date: 30 May 2007
Availability: In Stock

Format: Softcover (traditional book format)

Alternative Formats: 

• Online Access (annual subscription)
• Download (DRM-protected PDF)
  

Or acquire the Complete ITIL Library (Soft Cover) or Complete Library Plus (Soft Cover)

Acknowledgement of OGC Copyrights.

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