The Official Introduction to the ITIL Service Lifecycle, Second Edition (Softcover)

Buy The Official Introduction to the ITIL^® Service Lifecycle, Second Edition (Softcover) Today!

This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITILv3, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.

After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Key features:

• The main body introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance.
• Gives an overview of the guidance specific to each stage of the lifecycle.
• Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application.

This second edition of the Official Introduction is the same as the first edition in content, the only thing that has been added in this second edition is a logo to the cover.

We also offer this publication in other languages, see our ITIL Translations page for more information.

Author: OGC
Publisher: TSO
ISBN 10: 0113311311

ISBN 13: 9780113311316

Pages: 238
Format: Softcover
Published Date: 12 May 2010
Availability: In Stock

Alternative Formats:

• Online Access (Annual Subscription)
• Download (DRM Protected PDF)
  
• eBook (MobiPocket eBook)

Or acquire the Complete Library (Softcover) or Complete Library Plus (Softcover)

Acknowledgement of OGC Copyrights.

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