itSMF pocket guide: Planning and Achieving ISO/IEC 20000 Certification, Version 2

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itSMF pocket guide: Planning and Achieving ISO/IEC 20000 Certification, Version 2

This pocket guide has been designed as a reference book for all those involved in planning to achieve certification under the itSMF UK developed itSMF ISO/IEC 20000 certification scheme. This scheme is now owned by APMG-International.

The pocket also acts as a useful reference for those who need a basic knowledge of the ISO/IEC service management standard, ISO/IEC 20000. Planning and Achieving ISO/IEC 20000 Certification, Version 2 covers the latest additions to the standard, outlines the current alignment between ISO/IEC 20000 and ITIL^®v3, and also explains the recent changes to the certification scheme

This pocket guide can be viewed as a complementary title to the existing 'ISO/IEC 20000 - A Pocket Guide', both these guides can be purchased together as part of our ISO20K Pocket Guide Duo.

Key Features and Benefits:

A pocket guide designed as a useful reference for those planning to achieve ISO/IEC 20000 certification under the itSMF UK developed certification scheme. An easy introduction the subject matter, making it accessible to those who wouldn't have looked to gain certification before.
Highlights the current alignment between ISO/IEC 20000 and ITILv3, showing you how ITIL's strength can be leveraged to achieve ISO/IEC 20000 certification.

Publisher: ITSMF

ISBN 10: 190674503X

ISBN 13: 9781906745035

Pages: 48
Format: Softcover

Other Formats: ISO20000 Standard Collection

Published Date: November 2010

Availability: In Stock

Acknowledgement of OGC Copyrights.

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ISBN: 9781906745035

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