IT Service Management CMDB (Single-User, CD-ROM)

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CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.

Download screenshots from within CMDB here.

Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation.

• Record and maintain CI attributes & IT service dependencies
• Establish & track CI ownership and accountability
• Track CIs by type, owner, dept., environment, status and vendor
• Establish relationships within and between IT services and CIs
• Maintain data integrity through audit tracking & change logs
• Determine CI status, generate compliance reports
• Hyperlink CIs to specific documentation including policies, processes, procedures and supporting reference materials
• Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality
• Custom reports, record duplication and data export functions
• Dynamically update IT Service and CI relationships
• Track inactive, non-standard and/or non-complaint CIs
• Copy and export CI data and related reports
• Generate business-specific IT Service Catalog with pricing
• User defined, custom CI attributes for primary CI types
• New! Data import template & data access panel
• New! CI documentation filter & hyperlinks

...and many more features!

 

CMDB includes demo data to better understand how the CMDB is used in a real-world setting. CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:

• Configuration Management Policy Template / Example
• Configuration Management Process Overview / Example
• Multiple Configuration Management Procedure Examples

This product also features FREE updates for one year from the date of purchase. Please contact us for these updates.

Please Note: By purchasing this product you are procuring one user license for CMDB, if you would like to purchase an UNLIMITED multi-user license please follow this link.

System Requirements:
Microsoft Windows® Operating Systems

Publisher: ProcessWorx LLC
Format: CD-ROM
Other Formats: Electronic Download
Availability: Ex Stock

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