IT Service Management (ITSM) Excellerator Toolkit (Multi-User, Download)

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£249.95 GBP
($413.08 USD)
(€287.19 EUR)

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The ITSM Excellerator Toolkit provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives.

The ITSM Excellerator Toolkit adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs.

Specific guidance found in the ITSM Excellerator Toolkit includes:

Process Excellence Master Program Plan
Process Excellence Program Awareness & Overview
Detailed Program Charter & Planning Criteria
Critical Success Factors & Key Performance Indicators
IT Services Environment Assessment
IT Services Improvement Action Matrix
Measurement Planning & Program Overview
Measurement Program Charter
Process Measurement Workbook
ITSM Metrics Library & Design Workbooks
Communications Planning & Stakeholder Workbooks

Templates include specific examples and guidelines for accelerated deployment, including:

Over 400 supporting service improvement program tasks, milestones, Key Goal Indicators (KGIs) and detailed activity descriptions
Completed example measurement workbooks for ITIL Service Support processes; linked to IT objectives and business goals
Prioritized attention to IT service gaps using specific criteria, thresholds and weights
IT services environment criteria for evaluating maturity levels of documentation, communications, process integration, skills, staffing, controls and governance
Library of over 520 specific IT metrics representing Key Performance Indicators (KPIs) for all 10 ITIL service support & delivery processes
Value-based design templates to align IT measurement with business goals and objectives
Measurement mapping of trends, inputs, metrics types, formats, frequencies and ownership
IT Measurement key performance indicators for IT service accuracy, control, cost, efficiency, quality and timelines
Target audience & communications activities for process improvement and service awareness ...and more

Please Note:
By purchasing this product you are procuring an UNLIMITED multi-user license for the ITSM Excellerator Toolkit, if however you only need a single user license follow this link.

Publisher: ProcessWorx LLC
Format: Electronic Download (Zipped 2MB)
Other Formats: CD-ROM
Availability: Immediate Download

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