IT Service Management (ITSM) Toolkit, based on ITIL (Multi-User, CD-ROM)

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£249.95 GBP
($413.08 USD)
(€287.19 EUR)

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The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization.

Specific guidance includes:

Service Level Agreement (SLA) Template
Operational Level Agreement (OLA) Template
IT Service Catalog Template
IT Service Narrative Template
ITSM Service Delivery & Support Process Overviews
Integrated ITSM Framework (CobiT, COSO, ITIL & ISO)
ITIL Process Charter Template
Process Maturity Advanced Self Assessment Workbook
Roles & Responsibilities (ARCI) Template

All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations...and more. Includes a 1-year subscription to ITSM Toolkit updates.

The most recent revision of the ITSM Toolkit adds many new features and updates based on industry best practices:

Additional ARCI examples for ITIL service support processes
Process maturity levels and assessment guidance
New Service Narrative template
Service Catalog update and examples
Service Desk reference worksheet
COSO relationship mapping for the ITIL Integrated Framework
Web-based navigation & supplemental PDF documentation and more...

Please contact us for upgrades to this products.

Please Note:
By purchasing this product you are procuring an UNLIMITED multi-user license for the ITSM Toolkit, if however you only need a single user license please follow this link.

Publisher: ProcessWorx LLC
Format: CD-ROM
Other Formats: Electronic Download
Availability: Ex Stock

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