ITIL: Continual Service Improvement (Softcover, Spanish Version)

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Spanish Translation

ITIL version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT service management (ITSM). 

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Continual Service Improvement focuses on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure, the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Business and technology drivers for improvement.
• Justification.
• Business, financial and organisational improvements.
• Methods, practices and tools.
• Measurement and control.
• Companion best practices.

We also offer this book with the other official core ITILv3 titles in the ITIL Lifecycle Publication Suite, as a Spanish translation.

Author: OGC
Publisher: TSO
ISBN 10: 011331146X
ISBN 13: 9780113311460
Pages: 221
Format: Softcover
Published Date: 18 February 2010
Availability: In Stock

Acknowledgement of OGC Copyrights.

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