ITIL: Service Strategy (Softcover, Spanish Version)

Print this page

Buy ITIL^®: Service Strategy today!

Spanish Translation

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow.

Subsequent titles in the core set will link deliverables to meeting the organisational goals, requirements and service management principles described in this publication.

Each of the five core titles shares a consistent structure, the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service management strategy and value planning.
• Linking IT service strategy to business needs.
• Planning and implementing Service Strategy.

We also offer this book with the other official core ITILv3 titles in the ITIL Lifecycle Publication Suite, as a Spanish translation.

Author: OGC
Publisher: TSO
ISBN 10: 0113311583

ISBN 13: 9780113311583

Pages: 284
Format: Softcover
Published Date: 18 February 2010
Availability: In Stock

Acknowledgement of OGC Copyrights.

Order this essential ITILv3 resource today!

To write review for this product Click here

RELATED PRODUCTS