The ITIL® Certificate in Planning, Protection and Optimisation (PPO) Course is one of the four courses that fit into the capability stream for ITIL® Version 3 certification.
This certification is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
The Planning, Protection and Optimisation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:-:
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Demand Management
Available dates
Who is this course suitable for?
- Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
- Individuals who require a practical understanding of the Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service within an organisation
- Operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management who wish to enhance their role-based capabilities
What does this course cover?
The main focus of the course is covered by the Service Design volume of the IT Infrastructure Library® (ITIL®) Version 3.
The core volume of Service Design provides guidance on the design of new or changed services for introduction into the live environment.
The ITIL® Framework is a source of good practice in service management. ITIL® is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services.
The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement.
The capabilities represent a service organisation’s capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management.
Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.
During the course, you will learn:
The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.
This is a 5 Day Course which includes a 90 Minute Examination of 8 Multiple choice, gradient scored questions with a Pass Mark of 70% (28/40)
Are there entry requirements?
Possession of ITIL V3 Foundation Certificates or ITIL V2 Foundation plus Bridging Certificate
On attending the course please ensure you provide documented evidence that you have passed either the ITIL Version 3 Foundation or the V2 to V3 Foundation bridging course by either presenting your certificate (or a copy of your certificate) to the course lecturer.
If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. If the exam board was not ISEB, you must also provide the name of the examination board who issued the certificate. Failure to this will result in you exam results being withheld by the exam accreditation body until proof of accreditation has been provided.
What's included?
Our package includes full course materials.
Although the course is non-residential, we offer help finding appropriate hotels, close to the training venue. To take advantage of this offer, drop us an email after you book your course.
Additional info
Delegates are required to complete 12 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the foundation level material as you will need this knowledge for the course you will be attending.
How to book?
There are three ways to book your course, either online, via fax, or telephone:
- To book via telephone just call us on 0845 070 1750, and we’ll take of the details.
- To book via fax download our booking form, complete it and fax to us on +44 (0) 1353 662667.
- To book online simply enter the number of delegates you wish to send into the “Quantity” and select the course date from the drop down menu and click “Order now”.
We can also accept purchase orders from local authorities, government departments, and other public sector organisations and will consider account facilities for large corporate customers, follow this link to our payment options page for more information.
All bookings are subject to our terms and conditions.
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