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ISO20000-3 (ISO 20000-3) Guidance on Scope Definition (Hardcopy)

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ISO20000-3 ISO 20000-3 ISO/IEC 20000-3:2009 Part 3: Guidance on Scope Definition.

This part of ISO/IEC 20000 will help you if you are considering using ISO/IEC 20000-1 for implementing a service management system (SMS). It will also be of aid if you need specific advice on whether ISO/IEC 20000-1 is applicable to your area of organisation.

It shows you how to define the scope of your SMS based on practical examples, for assessment, irrespective of whether you have previous experience with other management system standards.

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For an essential overview of the standard, ISO/IEC 20000: An introduction to the global standard for service management

For a step-by-step guide for implementation and certification, Implementing Service Quality based on ISO/IEC 20000

ISO/IEC TR 20000-3:2009 supplements the advice in ISO/IEC 20000-2, which provides generic guidelines for implementing an SMS in accordance with ISO/IEC 20000-1. ISO/IEC 20000-1 specifies a number of related management processes.

This part of ISO/IEC 20000 gives a list of main points on stating scope, on the applicability of ISO/IEC 20000-1 and on demonstrating conformity to ISO/IEC 20000-1. It also includes examples of scope statements, which vary according to the service provider’s circumstances.

ISO/IEC TR 20000-3 takes the form of explanations, guidance and recommendations. It provides practical examples of the scope statements to service providers, irrespective of whether they have any previous experience with other management system standards.

Service providers who plan to implement an SMS based on ISO/IEC 20000-1 are required to define the scope of their SMS. Most service providers are dependent on a complex supply chain for the delivery of the overall service. This standard will help you define this scope statement.

Key Features and Benefits:

Will assist those looking to define a scope statement for implementing an SMS that is fully aligned with ISO/IEC 20000-1. Saving time and money over hiring expensive IT service management consultants to help you with you SMS paperwork.
Explanations, guidance, and recommendations shed light on implementing an ISO/IEC 20000-1 SMS. Providing information which is complementary to that in ISO/IEC 20000-2.
The information in this standard is generic, thus it is applicable no matter the size, type or location of the organisation.

We also offer an electronically downloadable PDF version of this standard - ISO/IEC TR 20000-3:2009 (Download).

Pages: 24
Format: Hardcopy
Published Date: 14 October 2009
Availability: In Stock

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