Building an ITIL-Based Service Management Department (DRM-Protected PDF)

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Building an ITIL^®-Based Service Management Department is a how-to guide to building a service management department. The advice and guidance within the book is based on both the ITIL V2 and V3 principles. Helping to ensure best practice methods are considered from the outset.

This book has been written to specifically fill a need. It has been tailored to fill a gap in the market for people looking for implementation advice on Versions 2 & 3.

Key Features and Benefits:

Uses terminology that is consistent with both Version 2 and Version 3 of ITIL - the book includes a glossary of terms, acronyms and abbreviations.
Covers both versions of ITIL.
Provides vital ITIL Version 2 and Version 3 implementation advice and guidance.

We also offer this book in a traditional softcover (paperback) format - Building an ITIL-Based Service Management Department (Softcover).

Author: Malcolm Fry
Publisher: TSO
ISBN 10: 0113312059
ISBN 13: 9780113312054
Pages: 122
Format: Electronic Download (DRM Protected .PDF)
Published Date: 14 July 2009
Availability: Immediate Download

Acknowledgement of OGC Copyrights.

If you are looking for practical advice covering how to implement ITIL within your IT department, then this is the perfect solution for that need - order your PDF today!