The ITIL® Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL® certification
This certification is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
The Continual Service Improvement Course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.
The ITIL® Framework is a source of good practice in service management. ITIL® is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services.
The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation and continual service improvement. The capabilities represent a service organisation’s capacity, competency and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.
Available dates
- 18- 20 Oct 2011
- 7 - 9 Dec 2011
- 8 - 10 Feb 2012
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- 2 - 4 Apr 2012
- 20 - 22 Jun 2012
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Who is this course suitable for?
The program is targeted at:
- Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
- IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved.
- Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules.
- Individuals seeking progress towards the ITIL Master if IT Service Management for which the ITIL Expert is a prerequisite.
It is accredited by, and follows the syllabus specified by the APM Group
What does this course cover?
The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.
During the course, you will learn:
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to Continual Service Improvement
- Continual Service Improvement Principles and Process
- Continual Service Improvement Methods and Techniques
- Organisation for Continual Service Improvement
- Technology for Continual Service Improvement
- Implementation Considerations
- Critical success factions and risk involved in Continual Service Improvement.
This is a 3 Day Course which includes a 90 Minute Examination of 8 Multiple choice, gradient scored questions with a Pass Mark of 70% (28/40).
Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification
Are there entry requirements?
Possession of the ITIL Foundation Certificates or ITIL V2 Foundation plus Bridging Certificate.
On attending the course please ensure you provide documented evidence that you have passed the ITIL V3 Foundation course by either presenting your certificate (or a copy of your certificate) to the course lecturer.
If you cannot provide the physical certificate, then as a minimum you must provide the certificate/candidate number.
If the exam board was not the ISEB, you must also provide the name of the examination board who issued the certificate. Failure to do this will result in your exam results being withheld by the exam accreditation body until proof of accreditation has been provided.
If you have lost your certificate or do not have a record of your certificate/candidate number, please contact the ISEB directly before attending the course. The ISEB can be contacted on the following number 01793 417655.
What's included?
Our package includes refreshments, and full course materials.
Although the course is non-residential, we offer help finding appropriate hotels, close to the training venue. To take advantage of this offer, drop us an email after you book your course.
Additional info
Please note – Delegates are required to complete 21 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the foundation level material as you will need this knowledge for the course you will be attending.
Thank you for your co-operation.
*** We also offer ITILv3 Certification Service Lifecycle – Continual Service Improvement course via distance learning, for further details follow this link. ***
How to book?
There are three ways to book your course, either online, via fax, or telephone:
- To book via telephone just call us on 0845 070 1750, and we’ll take of the details.
- To book via fax download our booking form, complete it and fax to us on +44 (0) 1353 662667.
- To book online simply enter the number of delegates you wish to send into the “Quantity” and select the course date from the drop down menu and click “Order now”.
We can also accept purchase orders from local authorities, government departments, and other public sector organisations and will consider account facilities for large corporate customers, follow this link to our payment options page for more information.
All bookings are subject to our terms and conditions.
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