A Manager's Guide to Service Management, Sixth Edition

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An introduction to service management covering all the important standards by world-renowned experts - buy today!

A guide to the principles and practices of service management that covers all the relevant standards, frameworks and best practices. This book shows how the different standards, frameworks and best practices for service management relate and how they can be used together for maximum benefit.

Topics covered in this guide include how to deliver services that are fit for purpose and add value, whilst managing the cost effectively.

Coverage of each and every part of the ISO/IEC 20000 is provided. Other standards such as ISO/IEC 19770, ISO/IEC 27001, ISO/IEC 27002 are also covered.

Key Features and Benefits:

A guide to the principles and practice of service management and how the various standards available covering the subject can be employed together for maximum organisational benefit.
Written by two of the leading experts on service management, Jenny Dugmore and Shirly Lacy, making this a highly authoritative guide.
Covers more than just the core ISO/IEC 20000 standard, also includes coverage of such standards as ISO/IEC 27001, ISO/IEC 19770 and how they fit into the picture.

Author: Jenny Dugmore and Shirly Lacy
Publisher: BSI
ISBN 10: 0580728455
ISBN 13: 9780580728457

Pages: 166
Format: Softcover
Published Date: 26 October 2011
Availability: In Stock

Order this best practice guide to service management today!

ISBN: 9780580728457

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