ITIL & IT Service Management Starter Kit

These items provide a comprehensive introduction to the IT Infrastructure Library, to IT Service Management, and the relationship between the two. These books are appropriate for anyone taking an ITIL Training Course.

Introduction to ITIL is the OGC's official introduction to the IT Infrastructure Library (ITIL).

Foundations of IT Service Management, based on ITIL is the recognized book for training and self-study for those preparing for the Foundation Certificate examination. Please note that this book contains much of the material that is in the OGC Guide, plus additional content.

IT Service Management, a Companion to ITIL is the IT Service Management Foundation's pocket guide to ITIL and for those taking the Foundation Certificate.

itSMF Dictionary of Terms, Acronyms and Abbreviations, Version 2 is exactly what it says, and is a handy reference point for beginner and experienced practitioner alike.

If you new to ITSM/ITIL, are looking for an easy introduction to the subject then this is the right kit for you.  Order today!

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	ITIL: Small Scale Implementation		Our Price: £35.00 GBP ($57.84 USD) (€40.21 EUR)   Qty: