ITIL: ICT Infrastructure Management CD-Rom

'ICT Infrastructure Management' is part of the nine book ITIL^® series from OGC that guides business users through the planning, delivery and management of quality IT services. This publication covers network service management, operations management , management of local processors, computer installation and acceptance and systems management.

Key features:

• ITIL is closely aligned with the BSI standard ISO 20000 and Code of Practice
  
• An approach adopted by organisations such as Microsoft, IBM, Barclays, HSBC, Procter & Gamble, British Airways and Guinness
  

Author: OGC
ISBN 10: 0113309031
ISBN 13: 9780113309047
Published: November 2002
Availability: In Stock
Other Formats: Softcover
or Buy the Complete ITIL CD-Rom Library

Acknowledgement of OGC Copyrights.

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