Service Strategy based on ITIL V3 (Spanish version)

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Service Strategy based on ITIL V3: A Management Guide is a concise and to-the-point guide to the Service Strategy element within the ITILv3 Service Lifecycle.

The hand-on guide provides straightforward and a no-nonsense approach to implementing and operating the Service Strategy element.

The book is divided into two parts. The first part of the book covers the fundamentals of Service Strategy's operation and ins and outs. The second part of the book provides more in-depth information. It includes coverage of implementation of Service Strategy, critical success factors (CSFs). Additionally, metrics, interfaces and inputs and outputs are covered.

Key Features & Benefits

• A hands-on and pragmatic guide to the Service Strategy element of the ITILv3 Service Lifecycle.
• Written in plain no-nonsense English helping the book to be easy to use and read.
• The content of the book has been devised by the same team who worked on Foundations of IT Service Management based on ITIL V3.
• Available as part of a kit with four other management guides - each one covering one of the key elements in the ITILv3 Service Lifecycle - Lifecycle Approach based on ITIL V3 Suite – 5 Management Guides.

Publisher: Van Haren Publishing

ISBN: 9789087531478

Pages: 100
Format: Soft Cover

Other Languages Available:
Published Date: 30 June 2008
Availability: In Stock

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