Continual Service Improvement based on ITIL V3 (Spanish version)

Buy Continual Service Improvement element of the ITILv3 Service Lifecycle Today!

This book covers the ins and outs of the Continual Service Improvement element of the ITILv3 Service Lifecycle.

The book is split into two sections, the first section covering the fundamental aspects of the Continual Service Improvement element. The second part provides information on Continual Service Improvement's interface with the other element in the service lifecycle. As well as inputs and outputs, critical success factors (CSFs) and much, much more.....

Key Features & Benefits:

• Having a system to allow continual service improvements is critical to the success of the organisation. This book covering the Continual Service Improvement element of ITILv3 is a must-read for anyone implementing ITILv3.
• Covers the fundamentals of the Continual Service Improvement element as well as delivering more in-depth information for ITIL and IT service management practitioners.
• Written in an easy to use and read style. Making this guide the perfect introductory guide.
• Comes as part of a set of five management guides covering each of the service lifecycle elements - Lifecycle Approach based on ITIL V3 Suite – 5 Management Guides.

Publisher: Van Haren Publishing

ISBN: 9789087531676

Pages: 100
Format: Soft Cover

Other Languages Available:
Published Date: 30 June 2008
Availability: In Stock

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