This 4-day course leads to the ITIL Certificate – Service Design.
This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
Available dates
- 29 Jun - 2 Jul 2009
- 10 - 13 Aug 2009
- 21 - 24 Sep 2009
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- 2 - 5 Nov 2009
- 14 -17 Dec 2009
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Who is this course suitable for?
This course is suitable for individuals who require a detailed understanding of the ITIL Service Design phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
What does this course cover?
The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes.
The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments. The morning of day four will be devoted to revision and exam preparation. The examination (one hour) will take place after lunch on day four, (the cost of the exam is not included in the course price).
During the course, you will learn:
- Management and control of all Service Design activities
- Management and application of Service Design concepts, inputs, outputs and activities
- Knowledge of Service Design principles and management of Service Design processes
- Control and coordination of Service Design technology related activities
- Justification and control of the organisational and technological issues on Service Design
- Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
Are there entry requirements?
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).
Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.
What's included?
Our package includes refreshments, and full course materials.
Although the course is non-residential, we offer help finding appropriate hotels, close to the training venue. To take advantage of this offer, drop us an email after you book your course.
Additional info
Please note: The cost of the exam is under the control of the exam board and is not part of the standard training course cost. The exam can be booked with us at an additional charge.
Course location: This course takes place in Heywood, which is about 20 miles from Manchester airport and only 10 miles from Manchester city centre.
Recommended Follow-up training:
- Service Strategy
- Service Operation
- Service Transition
- Continual Service Improvement
- Managing across the Lifecycle
How to book?
There are three ways to book your course, either online, via fax, or telephone:
- To book via telephone just call us on 0845 070 1750, and we’ll take of the details.
- To book via fax download our booking form, complete it and fax to us on +44 (0) 1353 662667.
- To book online simply enter the number of delegates you wish to send into the “Quantity” and select the course date from the drop down menu and click “Order now”.
We can also accept purchase orders from local authorities, government departments, and other public sector organisations and will consider account facilities for large corporate customers, follow this link to our payment options page for more information.
All bookings are subject to our terms and conditions.
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