ITIL Service Delivery CD-Rom

Service Delivery was the second element in the new Information Technology Infrastructure Library^® (ITIL^®) to be published, and is now available on CD-ROM. Service providers need to offer business users adequate support - Service Delivery covers all aspects that must be taken into consideration.

On the CD-Rom, you will be able to view and navigate the table of contents for each chapter. You will also be able to carry out a search, and see how many results are retrieved by that search. You will see how the data is cross-referenced, and see examples of hyper-links and glossary pop-ups.

Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management. Each component of service delivery is discussed separately in the book. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.

ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world, ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. ITIL is based on the collective experience of commercial and governmental practitioners worldwide. This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world's leading businesses.

Author: OGC

ISBN 10: 0113308930
ISBN 13: 9780113308934
Published: May 2001
Format: CD-Rom
Availability: In Stock
Other Formats: Soft covers
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Acknowledgement of OGC Copyrights.

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