Buy the Foundations of IT Service Management based on ITILv3 eBook today!
Foundations of IT Service Management based on ITILv3 (eBook) has been upgraded to reflect ITIL v3. Written in the same concise way and covering all the facts, readers will find that this title succinctly and comprehensively covers the key aspects of the new ITILv3 Service Lifecyle.
Here are the contents of this book.
The new ITIL v3 Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITILv3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
History of Foundations of IT Service Management based on ITILv3:
Foundations of IT Service Management based on ITILv3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organisations.
This introduction to the field of IT service management and to the Information Technology Infrastructure Library (ITILv3) serves as the primary textbook and exam cram for those looking to take the ITILv3 Foundation exam.
Key Features:
- Fully covers the ITIL v3 Service Lifecycle approach.
- Serves as the primary textbook for those revising for the ITIL Foundation exam.
- Splits Version 2 processes out and describes them in detail - providing you with the essential IT service management knowledge you need to know.
- The Functions & Processes section is a simple and accessible format for all ITIL practitioners! It tells those trained in V2 easily and clearly what has changed and where in V3.
“… no single book have I recommended more highly than this. It consolidates the focus and understanding of the core ITIL books … in an easy to read and efficient manner. No fuss - no fluff. Without exception it's the one-book reference to IT Service Management.“
David Messineo, Computer Associates
"Foundations of IT Service Management Based on ITIL V3 is a good meaty clear practical useful book that I am glad to have in my library. And for what you get the price is remarkably cheap."
IT Skeptic, www.itskeptic.org
Chief Editor: Jan van Bon
Publisher: Van Haren Publishing
ISBN: 9789087531782
Pages: 280
Format: eBook (Adobe Digital Editions)
Alternative formats: Soft Cover
Published Date: 26 September 2007
Availability: Download
Order this essential ITILv3 eBook today!
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