Building an ITIL-Based Service Management Department

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Building an ITIL-Based Service Management Department is a how-to guide to building a service management department. The advice and guidance within the book is based on both the ITIL V2 and V3 principles. Helping to ensure best practice methods are considered from the outset.

This book has been written by the originators of the ITIL methodology specifically to fill a need. It has been tailored to fill a gap in the market for people looking for implementation advice on Versions 2 & 3.

Key Features and Benefits:

Uses terminology that is consistent with both Version 2 and Version 3 of ITIL - the book includes a glossary of terms, acronyms and abbreviations.
Covers both versions of ITIL.
Authored by the OGC, the Office of Government Commerce, the creators of the ITIL methodology.
Provides vital ITIL Version 2 and Version 3 implementation advice and guidance.

Author: OGC (Office of Government Commerce)
Publisher: TSO
ISBN 10: 011331096X

ISBN 13: 9780113310968
Pages: 120

Format: Soft Cover
Published Date: 30 June 2008
Availability: In Stock

If you are looking for practical advice covering how to implement ITIL within your IT department, then this is the perfect solution for that need - order today!

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