Continual Service Improvement based on ITIL V3: A Management Guide (Softcover)

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This book covers the ins and outs of the Continual Service Improvement element of the ITILv3 Service Lifecycle.

The book is split into two sections, the first section covering the fundamental aspects of the Continual Service Improvement element. The second part provides information on Continual Service Improvement's interface with the other element in the service lifecycle. As well as inputs and outputs, critical success factors (CSFs) and much, much more.....

Key Features & Benefits:

Having a system to allow continual service improvements is critical to the success of the organisation. This book covering the Continual Service Improvement element of ITILv3 is a must-read for anyone implementing ITILv3.
Covers the fundamentals of the Continual Service Improvement element as well as delivering more in-depth information for ITIL and IT service management practitioners.
Written in an easy to use and read style. Making this guide the perfect introductory guide.
Comes as part of a set of five management guides covering each of the service lifecycle elements - Lifecycle Approach based on ITIL V3 Suite – 5 Management Guides.

We also offer an Adobe eBook version of this eBook - Continual Service Improvement based on ITIL V3: A Management Guide (Adobe eBook).

Publisher: Van Haren Publishing

ISBN: 9789087531287

Pages: 100
Format: Soft Cover

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Published Date: 30 June 2008
Availability: In Stock

This book will help anyone looking to ensure they have a system for continual service improvement in place as well as anyone looking to implement the ITILv3 element Continual Service Improvement - Order today!