Service Operation based on ITIL V3: A Management Guide

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Service Operation based on ITIL V3: A Management Guide contains the key information any IT service management or ITIL practitioner needs to know about the ITILv3 Service Lifecycle element - Service Operation.

This book, split into two parts, covers the ins and outs of the Service Operation element and the processes that fall under it. The first part of the book covers the fundamental detail about the element. The second part of the book covers Service Operation's interaction with other elements within the service lifecycle. It also covers the inputs and outputs, methods and techniques etc.

Key Features and Benefits:

An introductory guide to the Service Operation element of the service lifecycle approach taken in ITIL's latest version, Version 3.
Written in a straightforward and easy to understand manner, helping the reader comprehend the key points.
This guide is forms part of a series of management guides which each cover an element in the ITILv3 Service Lifecycle - Lifecycle Approach based on ITIL V3 Suite – 5 Management Guides.

Publisher: Van Haren Publishing

ISBN: 9789087531270

Pages: 100
Format: Soft Cover

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Published Date: 30 June 2008
Availability: In Stock

Each of the new elements within ITILv3 need to be thoroughly understood in order to make implementation a cinch. After reading this guide you will have a thorough understanding of the Service Operation element - order today!