A Guide to the New ISO/IEC 20000-1: The Differences Between the 2005 and the 2011 Editions

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A guide to the differences between the 2005 and 2011 versions of ISO/IEC 20000-1 - order your copy today!

This book explains the differences between the 2005 and 2011 versions of ISO/IEC 20000-1. Written by a leading industry expert on the standard, Lynda Cooper, this book explains what impact the changes to the standard will have for those concerned. It also explains why the changes have been made.

If your organisation is certified to the standard or working toward certification, this book is a must-have. It explains in a concise manner how you can move to the latest edition of the standard.

A Guide to the New ISO/IEC 20000-1 will also prove useful to those who use the standard as guidance, or to auditors, trainers and consultants that use the standard.

Introduction
Background to ISO/IEC 20000
Why has it changed?
What are the key changes?
Relationships to other standards
How to move from 2005 version to 2011 version
Annex - Changes to terms and definitions
Requirements in 2005 version and not in 2011 version
New requirements in 2011 version
Other key changes in 2011 version

Key Features and Benefits

A guide to the differences between the 2005 and 2011 versions of the ISO/IEC 20000-1 standard. This guide will help you to understand how the changes to the standard will impact your organisation.
The book explains how you can go about moving from the 2005 version of the standard to be certified to the 2011 version in easy steps. This guide makes the whole process seamless.
Relationships to other standards are detailed. This book shows how you can leverage other standards to help your organisation become ISO/IEC 20000-certified.

Author: Lynda Cooper
Publisher: BSI
ISBN 10: 0580728501

ISBN 13: 9780580728501

Pages: 150
Format: Softcover
Published Date: 24 October 2011
Availability: In Stock

Order this best practice guide to ISO/IEC 20000-1 today!

ISBN: 9780580728501

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