itSMF Pocket Guide: IT Service Management - a Companion to ITIL (UK English)

'Little ITIL'

This publication is commonly known as the ‘Pocket Guide’ or even 'Little ITIL'. It has been designed as a handy reference book for Information Technology Service Management practicioners and for those taking the Foundation Certificate in IT Service Management.It is a complementary publication to the complete IT Infrastructure Library (ITIL) which is discussed in more detail in the section on IT Service Management Best Practice.

The Pocket Guide explains the processes involved in the two key areas of Service Management  (Service Support and Service Delivery) and their application to the complete service life-cycle.

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For a concise guide to ITSM,  Practical IT Service Management

Format: Softcovers
ISBN 10: 0952470616
ISBN 13: 9780952470618
Or Buy the Complete Set of itSMF Pocket Guides

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