ISO 20000 - the ITSM standard, books & tools > IT Governance > ISO20000

ISO20000 (ISO 20000) IT Service Management (Both Main Parts - Hardcopy)

Print this page

Our Price:

£200.00 GBP
($330.53 USD)
(€229.80 EUR)

Quantity:

Order both mains parts of ISO 20000 (ISO20000) - the International Standard for IT service management today!

This special kit contains copies of both main parts of ISO/IEC 20000:

ISO/IEC 20000-1:2011 (NEW SPRING 2011)
ISO/IEC 20000-2:2005

Customers have also purchased:

For an essential overview of the standard, ISO/IEC 20000: An introduction to the global standard for service management

For a step-by-step guide for implementation and certification, Implementing Service Quality based on ISO/IEC 20000

ISO 20000 may be used

by businesses that are going out to tender for their services
to provide a consistent approach by all service providers in a supply chain
to benchmark IT service management
as the basis for an independent assessment
to demonstrate the ability to meet customer requirements
to improve services

ISO/IEC 20000-1 Update (Spring 2011):

ISO/IEC 20000-1 has now been revised and updated. It was published in April 2011. The changes to this part of the standard are as follows:

An expanded introduction, additional requirements and updated definitions section
The standard has a new title Service management -- Part 1: Service Management System Requirements
Closer alignment with ISO 9001 QMS requirements and ISO/IEC 27001 ISMS requirements
Sections 3 & 4 of the standard have been merged into one section called Service Management General Requirements
New requirements for the management of new or changed services have been added
A refinement of the scope of the SMS and the oversight (governance) process managed by other organisations
The plan-do-check-act (PDCA) cycle has been integrated into this version of the standard
Problem Management and Incident Management processes have been aligned with ITIL^®v3
More refined document and record control requirements
Revised and more in-depth requirements on supplier contracts
Added requirements on budgeting and accounting

If you would prefer to have both main parts of this standard along with a copy of ISO/IEC 20000: A Pocket Guide, a plain-English guide to ISO 20000, then ISO20K Standard (Hardcopy) + Pocket Guide is the perfect solution.

Key Features and Benefits

Includes both main parts of ISO/IEC 20000 - purchase both main parts of the standard together, saving you time!
Includes the updated version of ISO/IEC 20000-1, the revised new (Spring 2011) version of the specification for an SMS.

This kit contains both ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2005.

Please Note: We will supply either the BS or other national adoptions of ISO/IEC 20000. All of which contain exactly the same content.

Format: Hardcopy
Other formats: Electronic download
or ISO20K Standard (Hard Copy) + Pocket Guide
or ISO20000 Standard Collection
Availability: In Stock

Order today for immediate despatch!