ISO20000 (ISO 20000) Both Main Parts (Download)

Download both mains parts of ISO 20000 (ISO20000) - the International Standard for IT service management today

This special downloadable kit contains copies of both main parts of ISO/IEC 20000:

• ISO/IEC 20000-1:2011 (NEW SPRING 2011)
• ISO/IEC 20000-2:2005

ISO 20000 may be used

1. by businesses that are going out to tender for their services
2. to provide a consistent approach by all service providers in a supply chain
3. to benchmark IT service management
4. as the basis for an independent assessment
5. to demonstrate the ability to meet customer requirements
6. to improve services

Customers have also purchased:

For an essential overview of the standard,  ISO/IEC 20000: An introduction to the global standard for service management

For a step-by-step guide for implementation and certification,  Implementing Service Quality based on ISO/IEC 20000

ISO/IEC 20000-1 Update (Spring 2011):

ISO/IEC 20000-1 has now been revised and updated. It was published in April 2011. The changes to this part of the standard are as follows:

• An expanded introduction, additional requirements and updated definitions section
• The standard has a new title Service management -- Part 1: Service Management System Requirements
• Closer alignment with ISO 9001 QMS requirements and ISO/IEC 27001 ISMS requirements
• Sections 3 & 4 of the standard have been merged into one section called Service Management General Requirements
• New requirements for the management of new or changed services have been added
• A refinement of the scope of the SMS and the oversight (governance) process managed by other organisations
• The plan-do-check-act (PDCA) cycle has been integrated into this version of the standard
• Problem Management and Incident Management processes have been aligned with ITIL^®v3
• More refined document and record control requirements
• Revised and more in-depth requirements on supplier contracts
• Added requirements on budgeting and accounting

If you would prefer to have hardcopies of both main parts of this standard along with a copy of ISO/IEC 20000: A Pocket Guide, a plain-English guide to ISO 20000, then ISO20K Standard (Hardcopy) + Pocket Guide is the perfect solution.

Key Features and Benefits

• Includes both main parts of ISO/IEC 20000 for immediate download - purchase both main parts of the standard together, saving you time!
• Includes the updated version of ISO/IEC 20000-1, the revised new (Spring 2011) version of the specification for an SMS.

Order your own download of both main parts of this important standard.

This kit contains both ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2005.

Publisher: IEC
Format: Zip File, Containing 2 .PDFs

Licensing terms: Purchase and Use of this Product is Subject to this EULA.

Other formats: Hardcopy or Multiuser Site Licence

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