Implementing Metrics for IT Service Management

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Implementing Metrics for IT Service Management provides a IT service management measurement framework. This framework is based on a continuous improvement lifecycle. The book leads the reader step by step through how to implement such a metrics framework.

The measurement framework is aligned with the IT Infrastructure Library® (ITIL®)set of best practices. The framework is compatible with the Control Objectives for Information and Related Technology (CobiT) framework. It additionally supports the ISO/IEC 20000 standard for IT service management.

This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence.

The goal of this book is to provide the reader with a measurement framework to align IT with the organisation's objectives to create value through continuous improvements.

Key Features & Benefits

This book is complimentary to the book Metrics for IT Service Management - the essential guide to IT service management metrics. Meaning not only can you now buy a guide on IT service management metrics, you can also buy a book on their implementation.
Officially endorsed by itSMF International - the industry body for the IT service management profession. Thus proving the authority of the content.
Aligned with several of the most frequently used best practice frameworks that are used internationally - including COBIT, ITIL & ISO/IEC 20000.
Includes a CD-ROM that contains metrics templates - cutting down on the time spent creating documents.

Author: David Smith
Publisher: Van Haren Publishing
ISBN: 9789087531140
Pages: 186
Format: Softcover
Published Date: September 2007
Availability: In Stock

Acknowledgement of OGC Copyrights.

Buy the guide to implementing IT service management metrics today!