Foundations of IT Service Management, based on ITIL (Softcover)

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£35.95 GBP
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This new and already popular itSMF introduction book is a unique book that is accepted by all major players in the ITIL market as the default book for training and self-study. It cost-effectively replaces the more complex ITIL core books as an efficient entry to the ITIL literature.

The book (also available as a CD-Rom) is a unique self-study guide that contains all the material needed to prepare for the ITILv2 Foundation Certificate examination in IT Service Management.

It fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam.

While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.

Since no single publication can have the answers to all the questions that arise in a field so multifaceted as IT Service Management, the aim of the book is to raise key questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience. You should buy it today!

Publisher: van Haren Publishing of behalf of the itSMF
Published: September 2005
ISBN 10: 9077212582
ISBN 13: 9789077212585

Format: Soft covers

Alternative Formats: Adobe Digital Editions eBook or CD-ROM
Availability: Immediate Despatch

ISBN: 9789077212585

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