Introduction to ITIL

This is the official introduction to ITIL^®, the IT Infrastructure Library^® from the OGC.

The complete library is extensive; this unique official publication offers an essential overview of the methodology, benefits and full range of ITIL publications available. It has individual chapters covering the background to IT service management, as well as an introduction to ITIL.

It also has individual chapters covering each of the main areas of the ITIL library. Each chapter looks at the objectives of the specific area (e.g. security management), the process, activities, process control and costs and possible problems.

Anyone learning about ITIL or championing it within an organisation will find this clearly written and practical book invaluable. It is as close to being 'ITIL in a box' as you could hope to find.

Author: OGC
Publisher: TSO

ISBN 10: 0113309732
ISBN 13: 9780113309733

Format: Softcover
Publication Date: 22 August 2005
Availability: In Stock
Other formats: CD-ROM
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Acknowledgement of OGC Copyrights.

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