ISO/IEC 20000 An Introduction (Softcover)

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Officially Endorsed by the itSMF.

ISO/IEC20000 is The certification for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee. The goal of this introduction is to provide an easy-to-read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible introduction

ISO 20000: An Introduction is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Key Features:

Supports ISO 20000 training and certification
Provides the less experienced IT professional with an introduction to the standard.
The content of the book is delivered in a plain-English and an easy-to-read style, allowing for easy comprehension of the subject matter.
This book can be provided to key members of staff just in case they need to refresh their memories during an ISO 20000 audit.
Details the core content of ISO 20000.

Improve the quality of your organisation's IT service processes using this book.

'This book is a great introduction to ISO/IEC 20000, which includes the wording of the full ISO/IEC 20000, except Part 3, and an overall background on the concepts of quality and related standards and frameworks. It explains and relates most of the components of ISO/IEC 20000 in a way that is easy to understand. This book will be very helpful in our upcoming ISO/IEC 20000 courses.'

Gabriel Arreguin Global Lynx Mexico

Publisher: Van Haren Publishing
ISBN: 9789087530815
Format: Softcover

Alternative Formats: Adobe Digital Editions eBook

Published Date: April 2008
Availability: In Stock

Order this officially endorsed introduction to ISO/IEC 20000 today.

ISBN: 9789087530815

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