ISO 20000 - the ITSM standard, books & tools > IT Governance > ISO20000

Implementing ISO/IEC 20000 Certification - The Roadmap

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Officially Endorsed by the itSMF.

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL, many organizations have identified the benefits of making the jump to full corporate accreditation.

But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way?

This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world.

Part A of this title covers the step by step description of the ISO 20000 implementation process.
Part B contains real case studies from organizations who have successfully achieved ISO/IEC certification.

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For an essential overview of the standard, ISO/IEC 20000: An introduction to the global standard for service management

This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project.

If you are looking for a plain-English guide to implementing the ISO/IEC 20000 standard then this is the book you need.

Key Features:

Provides a clear plain-English route-map to implementing the ISO/IEC 20000 IT service management standard.
Highlights the key points that you need to know during any ISO/IEC 20000 implementation.
This book is ideal as a textbook for any ISO/IEC 20000 course.

Publisher: Van Haren Publishing
ISBN: 9789087530822
Format: Softcover
Alternative formats: Adobe Digital Editions eBook

Published Date: February 2008
Availability: In Stock

Order this essential ISO/IEC 20000 book today.

ISBN: 9789087530822

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