ISO/IEC 20000 - The Rise of a New Service Paradigm

Buy ISO/IEC 20000 - The Rise of a New Service Paradigm today.

ISO/IEC 20000 - The Rise of a New Service Paradigm provides a firm introduction to the topic of IT service management. This book has a particular focus on ISO/IEC 20000. It also details how organisations can go about achieving certification to the standard.

Here are the contents of this book.

Key details about using ITIL and the differences between ITIL versions 2 & 3 are also covered.  The book is laid out so that it smoothly transitions from ITIL to ISO/IEC 20000. This enables the book to guide you from ITIL to ISO/IEC 20000 certification in a logical manor.
 
Key Features:

• Provides a firm introduction to the field of IT service management with a particular focus on the ISO/IEC 20000 standard.
• Details a route to achieving ISO/IEC 20000 certification using ITIL and the standard itself.
• Case studies are provided with solutions for each of the ITIL processes - thus demonstrating how ITIL can be implemented to solve problems.
• The reader is provided with the information they need to make a business case for implementing IT service management. This is according to the ITIL and ISO/IEC 20000 standards.

Peer Reviews:

'This book was developed in an accessible, reader friendly format with individuals involved in ISO/IEC 20000 initiatives in mind.   The content in this ISO/IEC 20000 "to do" book was developed for easy adoption of the standard for effective results.'

Gordon Brown - President, Plexent, Texas USA

'If you are concerned about your IT processes and the minefield of best practices out there that seem like a booby-trapped roadmap then read on.  I recommend reading this book and seriously consider using the guidance herein to get you on the road to the international standard for IT service management, ISO/IEC 20000.  No matter if you wish to be audited against the standard or just want to do the right thing for your organisation, you'll find this book invaluable and indispensable'

Brian Johnson, Vice President, CA Technology Services

'This is a great book for experienced ITIL practitioners who want to understand how ISO/IEC 20000 brings everything together.  It is also suitable for new entrants who want to under the what, the why, the how-to implementation and certification against the ISO/IEC 20000 standard.'

Mark Miller, Operations Consultant for US Enterprise Services, Microsoft

Author: Alex Hernandez
Publisher: DragonFire Publishing
ISBN 10:0979235987
ISBN 13: 9780979235986
Pages: 308
Format: Soft Cover
Published Date: March 2007
Availability: Ex Stock

Increase the service levels in your organisation's IT department and implement ISO/IEC 200000 using this vital book.  Order today!

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