This course based in Leeds provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services. It is accredited by, and follows the syllabus specified by the APM Group
Available dates
- 5 - 7 Sep 2011
- 17 - 19 Oct 2011
- 16 - 18 Nov 2011
- 24 - 26 Nov 2011
- 19 - 21 Dec 2011
- 3 - 5 Jan 2012
- 11 - 13 Jan 2012
- 16 - 18 Jan 2012
- 25 - 27 Jan 2012
- 6 - 8 Feb 2012
- 15 - 17 Feb 2012
- 27 - 29 Feb 2012
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- 5 - 7 Mar 2012
- 8 - 10 Mar 2012
- 19 - 21 Mar 2012
- 21 - 23 Mar 2012
- 2 - 4 Apr 2012
- 11 - 13 Apr 2012
- 23 - 25 Apr 2012
- 2 - 4 May 2012
- 8 - 10 May 2012
- 11 - 13 May 2012
- 21 - 23 May 2012
- 6 - 8 Jun 2012
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Who is this course suitable for?
This course is aimed at all levels of
- IT professionals, Customers, and Users involved in the provision or receipt of IT Services.
What does this course cover?
The course covers the fundamentals of the IT Infrastructure Library (ITIL) which covers the five core volumes which provide an end-to-end view of IT and its integration with business strategy. Those five core volumes are:
During the course, you will learn:
- Service Strategy - provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategy is supported by the IT organisations aims and strategy.
- Service Design - provides guidance on the design of new or changed services for introduction into the live environment
- Service Transition - provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.
- Service Operation - provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.
- Continual Service Improvement - looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and optimisation of the costs associated with service provision.
It culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management Version 3 and is a pre-requisite for the further training in ITIL Version 3 that leads to the ITIL Diploma in IT Service Management.
The course is comprised of lecture sessions, short exercises which reinforce the knowledge gained and practice examinations.
Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
Are there entry requirements?
- Involvement in the provision or receipt of IT Services.
Please Note: If you attend a course and do not meet the pre-requisites you may be asked to leave.
What's included?
Our package includes full course materials.
Although the course is non-residential, we offer help finding appropriate hotels, close to the training venue. To take advantage of this offer, drop us an email after you book your course.
Additional info
The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services.
The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisations capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.
*** We also offer ITIL v3 Foundation courses via distance learning, for further details follow this link. ***
How to book?
There are three ways to book your course, either online, via fax, or telephone:
- To book via telephone just call us on 0845 070 1750, and we’ll take of the details.
- To book via fax download our booking form, complete it and fax to us on +44 (0) 1353 662667.
- To book online simply enter the number of delegates you wish to send into the “Quantity” and select the course date from the drop down menu and click “Order now”.
We can also accept purchase orders from local authorities, government departments, and other public sector organisations and will consider account facilities for large corporate customers, follow this link to our payment options page for more information.
All bookings are subject to our terms and conditions.
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