ITIL - Service Delivery (A4 Book)

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Service Delivery is the second element in the new IT Infrastructure Library^® (ITIL^®) to be published. Service providers need to offer business users adequate support - Service Delivery covers all aspects that must be taken into consideration. Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management.

Each component of service delivery is discussed separately in the book. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.

Relevant no matter what type or size of organisation, be it national government, a multi-national conglomerate or a single office environment with one person providing service suppor, this is the most widely accepted approach to IT service management in the world

Publisher: TSO
ISBN 10: 0113300174
ISBN 13: 9780113300174
Published: April 2001
Format: Softcover

Availability: In Stock

Other formats: CD-Rom
Or BUY the whole ITIL library - OR BUY ITILv3 Lifecyle Publication Suite

Acknowledgement of OGC Copyrights.

ISBN: 9780113300174

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