New Guide Gives Practical Introduction to IT Service Management
Ely, England, March 20, 2008 – IT Service Management is a proven approach enabling IT departments to deliver outstanding support to their customers. Since last year’s launch of ITIL® v3 Refresh, providing an extensive update of the ITIL® (IT Infrastructure Library®) best practice framework, there has been significant growth in the number of organisations seeking to adopt IT Service Management. To help enterprises understand and employ the latest guidance on the subject, IT Governance Limited has launched Practical IT Service Management as a clear and easily read beginner’s guide.
IT Governance commissioned Thejendra BS to write Practical IT Service Management as an introductory guide for technical and business staff with no prior experience of IT Service Management or the ITIL® framework. Over 260 pages, the book presents its 20 chapters in a question and answer format for easy comprehension and quick reading. Each chapter covers one specific aspect of IT Service Management, such as Incident Management, Service Level Management and Information Security Management. Each topic is explained concisely so as to inform but not overwhelm the reader, with real life examples cited throughout to provide helpful illustration. This self-study guide is intended to help readers subsequently to progress to reading the official ITIL® books published by the OGC.
Author Thejendra BS is an internationally experienced IT manager based in Bangalore, India. He has over 17 years’ experience of technology roles including disaster recovery planning, business continuity planning, asset management, IT security and IT project implementation.
Alan Calder, Chief Executive of IT Governance, commented, “IT Service Management and ITIL® have been so widely adopted because they offer proven, commonsense means to deliver robust IT services. For those looking to tap the potential of this approach to transform their service provision, Practical IT Service Management offers the ideal first step.”
Priced at £39.95/US$78.30/€53.13, Practical IT Service Management may be purchased online for immediate despatch or download from http://www.itgovernance.co.uk/products/1495.
