ITSM Toolkits

ITIL Books | ITIL Qualifications | ITIL v3 2011 Update | ITIL Training | SLA's

Implementing IT Service Management (ITSM) and putting in place the appropriate processes and procedures within an organisation can often be difficult. Whether you are looking for a CMDB, for help with implementing ITSM from the ground up, an appropriate set of templates for your ITSM documents or help with implementing ITIL and achieving ISO 20000 certification, we have the software to help.

What is on this page:

ITSM, ITIL® & ISO20000 Documentation Toolkit

This is the most comprehensive toolkit on the market! Developed by ITSM gurus Shirley Lacy and Jenny Dugmore the ITSM, ITIL® & ISO20000 Documentation Toolkit makes IT Service Management Documentation, ITIL implementation and ISO20000 certification readiness easily achievable. The toolkit will help you avoid costly trial and error dead ends and ensure everything is covered by using ITIL best practices.

This toolkit will enable organisations to deliver quality services whilst meeting governance, regulatory and legal requirements. The toolkit also comes with a unique drafting support service and 12 months of automatic upgrades.

Click here to see read more about this toolkit, its full contents and request a free demo!

ISO/IEC 20000 Documentation Toolkit

The ISO 20000 Documentation Toolkit provides a set of policies, procedures and templates to help any organisation meet the minimum requirements of an ISO 20000 management system. Completely up to date with the 2011 version of the ISO 20000 standard this toolkit has been created by ITSM consultant and ISO 20000 lead auditor Michael Kunas.

This toolkit will be most valuable to organisations who are already using ITIL and require additional documentation to achieve ISO 20000 certification.

Click here to see the full contents and read more about the ISO 20000 documentation toolkit

IT Service Management (ITSM) Toolkit, based on ITIL

The ITSM Toolkit, based on ITIL is a set of ITIL templates that provides a baseline set of proven, tactical deliverables for IT professionals. The ITIL-based tools within the toolkit include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organisation.

All templates included in the ITSM Toolkit, based on ITIL include examples and guidelines for accelerated deployment. Specific guidance is also provided on implementation, which includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organisation, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations...and more.

Click here to see the full contents and read more about the ITSM Toolkit, based on ITIL

Excellerator Toolkit

The ITSM Excellerator Toolkit provides templates and tools to help accelerate ITIL-based service support and delivery assessment programmes, metrics programmes and improvement initiatives.

Any organisation's IT department will find the ITSM Excellerator Toolkit of immediate benefit, as it provides pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Thus, allowing them to better align IT with the organisations goals.

The ITSM Excellerator Toolkit is available as a single user download, multi-user download, or on a single-user CD or a multi-user CD.

Configuration Management Database (CMDB)

A CMDB is a fundamental requirement of the ITIL ITSM framework. A CMDB is a central repository of information relating to configuration items (CIs). CIs are defined in the itSMF Dictionary of IT Service Management Terms, Acronyms and Abbreviations as “Any component that needs to be managed in order to deliver an IT service…..CIs typically include hardware, software, buildings, people, and formal documentation such as process documentation and SLAs.”

A CMDB is available from the IT Governance online store. Various licensing options are available including single or multi-user etc. The CMDB can be purchased as a single user download, a multi-user download, and single user CD or multi-user CD.

The latest version of the CMDB now includes demo data to allow you to better understand how a CMDB is used in the real-world. Other new features added to the latest version of the CMDB are a data import template/data access panel and CI documentation/hyperlinks. When purchasing a CMDB from IT Governance you receive free updates during the first year after purchase.

Acknowledgement of OGC Copyrights.