ITIL® and IT Service Management Certification
ITIL Practitioner's Certificate
ITIL (Information Technology Infrastructure Library®) is supported by a comprehensive qualification scheme. As of the 20 July 2006 the APM Group became the official accreditor for ITIL and became responsible for the ITIL examinations from the 1st of January 2007. The APM Group replaced the old ICMB with a board called the ITIL Qualifications Board (ITQB). They will be responsible for all of the matters currently managed by the ICMB, and will in addition cover other areas.
All current ITIL version 2 qualifications remained valid after APM Group took over the qualification scheme in January 2007. There are, with the release of ITILv3 - ITIL refresh (May 2007), certification upgrade paths.
This page has full details about the distance learning options, study guides and other aids for the three levels of ITIL qualification. You can read more about the full range of ITIL Classroom Training.
Foundation Certificate
The ITIL Foundation Certificate, also known as the Foundation Certificate in IT Service Management, is intended for those wanting gain an introductory level of knowledge in IT Service Management (ITSM) best practices as laid out in the ITIL framework. It also provides a sound understanding of the terminology used within the ITIL approach.
The Foundation exam itself consists of a single closed-book 40 question multiple-choice exam paper. The time allowed for the candidate to complete the paper is 1 hour. To pass the exam the candidate must answer 26 questions or more correctly. Passing Your ITIL Foundation Exam - The Official ITIL Foundation Study Aid (ITIL Version 3) is the key exam study material.
It is highly recommend by the OGC, that individuals wishing to study for the ITIL Foundation Certificate attend a training course, either a distance learning ITIL Foundation training course, or a classroom-based one. Take a look at the unique IT Governance ITILv3 Foundation Courses.
The ITIL Foundation Certificate is a prerequisite for anyone wishing to study toward either the ITIL Practitioner or Manager Certificates.
ITIL v2 Foundation Study Guides & Aids
The ITIL Guide is a comprehensive introduction to ITILv2 which targets beginners as well as seasoned practitioners. It is an in-depth guide to the ITILv2 Foundation exam. The ITIL Guide provides you with both the knowledge and confidence to pass ITIL Foundation exam first time.
The ITIL Guide should be used as a companion to Foundations of IT Service Management, based on ITIL (also available on CD-ROM), which includes all of the subjects covered in the official ITIL syllabus as lay down by the ICMB. Both the ITIL Guide and Foundations of IT Service Management, based on ITIL along with the IT Service Management Pocketbook & Dictionary of IT Service Management, Terms, Acronyms and Abbreviations, Version 2 are available together as part of our ITIL Foundation Starter Kit.
ITIL v3 Foundation Study Guides & Aids
If you are look for a study guide or textbook to help you pass the ITIL v3 Foundation exam then Foundations of IT Service Management based on ITIL V3 is the perfect solution. This guide officially endorsed by the itSMF and is the primary text ITIL students need to read to ensure they pass the ITIL v3 Foundation exam first time.
Another title that should be considered to be of equal merit to Foundations of IT Service Management Based on ITIL V3 is IT Service Management - An Introduction based on ISO 20000 and ITIL V3. This title provides someone new to the field of IT service management with an introduction to ITILv3 and ISO 20000 - the IT service management standard.
Both Foundations of IT Service Management Based on ITIL V3 and IT Service Management - An Introduction based on ISO 20000 and ITIL V3 can be purchase together from this website as part of our Two New ITILv3 Books package. Order today to ensure you give yourself the best chance possible to pass the ITIL v3 Foundation exam.
ITILv2 Foundation Distance Learning
Often with busy modern work/life schedules it is not possible to make time available to attend a classroom training course. This is why many individuals are now turning to distance learning as a convenient way of obtaining the knowledge they need to pass the ITIL Foundation examination.
IT Governance offers a range of EXIN and ISEB accredited distance learning ITIL Foundation courses for online purchase.
We offer the ITIL Foundation Computer Based Training Course with the Foundation exam fee included or with the exam fee excluded. Both these packages include copies of Foundation of IT Service Management, Based on ITIL, The IT Service Management pocketbook, The Dictionary of IT Service Management, Terms, Acronyms and Abbreviations, Version 2 plus a copy of The ITIL Process Model
If you are a professional who is always on the road and need a convenient way of studying for the ITIL Foundation exam then a web-based solution is the best route. We offer a 6 month subscription to a web-based version of the ITIL Foundation course via our online store. This online version does not come with any books and does not include the exam fee.
ITILv2 Practitioner Certificate
The ITIL Practitioner Certificates are meant for technology professionals who manage and optimise specific processes within the field of IT Service Management and carry out the actions that are associated with those processes on a day-to-day basis.
Practitioner Certificates are available in the following IT processes:
- Incident Management
- Problem Management
- Configuration Management
- Availability Management
- Capacity Management
- Change Management
- Service Level Management
- Security Management
- Financial Management
EXIN, one of the ITIL exam institute, now offers combined exams in the above processes, for example, ITIL Practitioner Incident Management and ITIL Practitioner Problem Management have now been combined into the ITIL Practitioner Support and Restore Certificate. When two certificates are combined they are equal in value to that of the individual certificates. A new essential study aid called Release and Control for IT Service Management, Based on ITIL - A Practitioner Guide, has now been released for the combined ITIL Practitioner Certificate: Release and Control, buy this essential book from the IT Governance online store.
The Practitioner Certificates allows a technology professional to demonstrate an in-depth knowledge of one or more specific ITIL processes.
The Practitioner exam can be made up of either one multiple choice paper, for which the student is allowed 120 minutes to complete. This is closed-book. The other form of the examination is a written paper for which 60 minutes is allowed, plus a 60 minute closed-book multiple choice paper. In order to achieve one of the Practitioner Certificates candidates must attain 60% mark or above.
The only prerequisites for individuals wishing to sit one of the Practitioner examinations is that they hold the ITIL Foundation Certificate and attend a formal training course run by an Accredited Course Provider.
ITILv2 Practitioner Study Guides
The recommended study guides for ITIL Practitioner examinations are the core ITIL Library books, all of which are available from the IT Governance online store. The core ITIL books are available on CD-ROM individually or altogether as part of The Complete CD-ROM Library.
Also, there is now a new publication focusing the combined ITIL Practitioner Certificate: Release and Control, which is called Release and Control for IT Service Management, Based on ITIL - A Practitioner Guide. This study aid is essential for anyone undertaking this certification.
ITILv2 Manager’s Certificate
Candidates wishing to take the Manager’s Certificate examination need to meet several strict requirements. Candidates for the examination need to hold the ITIL Foundation Certificate, attend a accredited training course & gain a positive in-course assessment while in attendance (which does not count toward the examination mark). Candidates must also be able to demonstrate 5 years of general career history working as an IT professional and at least 2 years experience in a senior role within an IT Service Management environment. Consultants are eligible for this examination as long as they can demonstrate two years of working as a consultant.
The examination itself is made up of two papers, each of which candidates are allowed three hours to complete. One of the papers covers primarily the area of Service Support and the other Service Delivery. These subjects are clearly defined and mapped out in the ITIL Service Support and Service Delivery books which can be used as study aids for the examination.
60% of the questions in the examination will be based on a case study. This case study will be supplied to candidates two weeks in advance of the examination. The remaining questions will be of a more broad ranging nature. Candidates are not permitted to take their copy of the case study into the examination. However they will be supplied with a clean copy with each of the exam papers.
Each of the Manager’s Certificate papers is made up of five questions worth 20 marks per question. Areas covered in the examination include the relationships between several subjects, and their relationship with IT Service Management issues such as outsourcing, Security Management, organisational change, Configuration Management etc. The Manager’s exam is closed book.
To achieve the Manager’s Certificate candidates must achieve a minimum of 50% in both of the exam papers.
ITILv2 Manager’s Certificate Study Guides
All of the core ITIL Library of books will be of use when studying for the ITIL Manager’s Certificate. Key knowledge which needs to be obtained before sitting the exam is provided in the two major volumes of the library, which are ITIL Service Support & ITIL Service Delivery.
The Complete Guide to IT Service Management – Reference and Revision is an essential study guide for anyone studying for the ITIL Manager’s Certificate. Written by two leading industry experts, Ivor Evans – Honorary Life President of the itSMF, tutor in IT Service Management and contributor to the rewriting of the ITIL core library, & Diane Colbeck – founding member of the itSMF Canada and accredited ITSM trainer.
Both authors distil their many years of ITSM training experience into The Complete Guide to IT Service Management, which is the only study guide of its type available for the Manager’s Certificate in IT Service Management.
