ITSM, ITIL® and ISO 20000 Consultancy
At IT Governance we recognise the importance of delivering IT services that are business-led, rather than being shaped by IT. As part of our professional service offering, we offer IT service management (ITSM), ITIL and ISO 20000 consultancy.
Whether you are looking to adopt certain aspects of ITIL or go for full ISO/IEC 20000 certification, we can tailor a package to meet your requirements. With a focus on knowledge transfer, our consultants will help you to develop the knowledge and skills necessary to design and run your own IT services and/or implement your own service management system. We will help you as little or much as you want!
With our clear focus on developing your knowledge, skills and confidence, coupled with our value-for-money approach, we will enable your staff to take ownership of the resulting arrangements and deliver quality, efficient and effective IT services.
Why adopt ITIL/implement ISO 20000 in your organisation?
Adopting ITIL/implementing ISO 20000 can offer users a huge range of benefits some of which include:
- Improved IT services.
- Reduced costs.
- Improved customer satisfaction through a more professional approach to service delivery.
- Improved productivity.
- Certification to accepted international best practice benchmark (ISO/IEC 20000) gives a service provider a competitive edge over other providers without the certification.
Assessment
Our assessment service will help you to understand the current state of your IT services. If you don’t already know where you are, how can you make decisions on how and where you want to get to with ITSM, ITIL or ISO 20000?
One of our experienced consultants will examine the IT service within your organisation, going into as much granular detail as necessary, helping you to understand what the current state of your IT services is and what the problems are. We will then supply you with a detailed report of our findings, which will contain practical steps that you can take to improve your IT services.
Design and Drafting Support
With any ITIL adoption or ISO 20000 implementation initiative, you will need to design IT services that deliver value for money and meet the requirements of your end users and/or the requirements laid down in ISO 20000. This process is often confusing, our experienced consultants have the knowledge and experience to help you through this process.
Our consultants will help you design IT services that will have the correct utility and warranty for your organisation and users. Having worked with organisations during this stage of other ITSM, ITIL and ISO 20000 projects, we know and understand many of the common issues and will help you to overcome them.
As part of our professional service offering, we already have a framework in place for drafting process, policy and procedure documents. This framework allows us to rapidly create documents that help you achieve your organisational goals.
Furthermore, as part of the process, you will gain the knowledge of this framework to draft your own documents.
Adoption and Implementation
So you have now designed your IT services, written the policies, procedures and work instructions, but how do you actually go about deploying or implementing them? This is often a question faced when deploying or implementing ITSM, ITIL or ISO 20000 processes, policies and procedures for the first time.
Our consultants have extensive experience leading ITSM, ITIL and ISO 20000 projects. Whether you simply need an extra pair of hands or more in-depth support during the deployment/implementation phase of your project, we can offer you a solution.
Please contact us on +44 (0) 845 070 1750 or via email servicecentre@itgovernance.co.uk if you would like us to give you a quote for ITSM, ITIL or ISO/IEC 20000 consultancy.
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